Return & Replacements

  • If you report damage to an item once the delivery drivers have left, it is at our discretion as to whether to charge you for any repairs. Circumstances can arise which are beyond our control, which may delay or cancel your delivery. In this instance we will not be liable for any consequential losses you experience but will organize a redelivery free of charge at a time convenient to you.
  • If we accidentally damage goods in the course of delivery, then our liability for that damage is limited to the repair, refund or replacement of the goods or the value thereof. Time of delivery is not the essence of the contract. We will not be liable for any consequential loss through any reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of Import Channel Pty Ltd or delay due to any reasonable rescheduling of delivery.
  • You will need to notify Classic Art of any fault or damage to the item within 48 hours of receipt of goods by phone or email provided on the website and invoice. Failure to do so will mean that any transit insurance policy may be voided.
  • Any ‘Made to Order’ or bespoke item will be subject to a 100% cancellation charge. This includes any item which has been made by customer request and measurements displayed on our website or provided by you. Import Channel Pty Ltd will only be responsible for the refunds within 7 days of the invoice. There might be some cancellation fees involved. It will be completely informed during the course of cancellation.

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